Cancellation policy
Altevita Purchase Options Cancellation Policy
Last updated: October 20, 2026
This Purchase Options Cancellation Policy applies to purchases made through Altevita, available at vivencess.shop, and operated by IRON GROUP MARKETING E PUBLICIDADE LTDA LLC.
Company: IRON GROUP MARKETING E PUBLICIDADE LTDA LLC
Brand: Altevita
Registered address: 8 The Green, Suite A, Dover, DE 19901, United States
Support email: omniedgeventures05@gmail.com
Card statement descriptor: VIVENCE
Order Cancellation
You may request the cancellation of an order by contacting omniedgeventures05@gmail.com as soon as possible after completing your purchase.
Cancellation requests can only be accepted if the order has not yet been processed or shipped.
Because orders may enter processing shortly after purchase, Altevita cannot guarantee that an order can be canceled after it has been submitted.
If the order has already been processed or shipped, the request will be handled according to the Altevita Return and Refund Policy and any mandatory consumer rights applicable to your country.
Recurring Purchase Options
If Altevita offers a subscription, automatic delivery, or another recurring purchase option, you may cancel future renewals at any time by contacting omniedgeventures05@gmail.com.
Your cancellation request must include:
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Your full name.
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The email address used for the purchase.
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Your order number.
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A clear request to cancel the recurring purchase option.
Cancellation prevents future renewals and charges. It does not automatically cancel or refund an order that has already been processed, charged, or shipped.
Any refund request relating to a processed order will be reviewed under the Altevita Return and Refund Policy and applicable consumer law.
No Cancellation Fee
Altevita does not charge a fee for canceling an eligible recurring purchase option or an order that has not yet been processed.
Right of Withdrawal
Consumers located in Ireland or another country within the European Union may have the legal right to withdraw from an eligible distance purchase within 14 days from the date the product is received.
To exercise this right, contact omniedgeventures05@gmail.com within the applicable period.
No physical return is required after Altevita approves the withdrawal or refund request. Following approval, the customer may keep or dispose of the product.
Refunds
When a cancellation qualifies for a refund, the refund will be issued to the original payment method.
Altevita will process approved refunds within 10 business days. Your bank, card issuer, or payment provider may require additional time to display the credit.
The charge may appear on your card statement under the descriptor VIVENCE.
Contact Information
Altevita
IRON GROUP MARKETING E PUBLICIDADE LTDA LLC
8 The Green, Suite A
Dover, DE 19901
United States
Email: omniedgeventures05@gmail.com
Website: vivencess.shop
Card statement descriptor: VIVENCE