Altevita Return and Refund Policy

Last updated: October 20, 2026

This Return and Refund Policy applies to purchases made from Altevita through vivencess.shop. Altevita is operated by IRON GROUP MARKETING E PUBLICIDADE LTDA LLC, 8 The Green, Suite A, Dover, DE 19901, United States. Support email: omniedgeventures05@gmail.com.

14-Day Request Period

You may request a cancellation, withdrawal, return, or refund within 14 days after receiving your order, subject to applicable law and the exceptions described below.

Consumers located in Ireland or another European Union Member State may also have a statutory right to withdraw from eligible distance purchases within 14 days after receiving the goods. Nothing in this policy limits any mandatory consumer rights that apply in your country of residence.

How to Request a Return or Refund

Contact omniedgeventures05@gmail.com and include:

• Your full name.
• The email address used for the order.
• Your order number.
• A short description of the reason for your request.
• Photographs or other reasonable evidence if the item is damaged, defective, incorrect, or incomplete.

We will review your request and contact you if additional information is needed.

No Physical Return After Approval

Altevita does not require you to physically ship a product back after a withdrawal or refund request has been approved. After approval, you may keep or dispose of the product.

Please do not send any product to the registered business address or to a supplier unless Altevita gives you specific written instructions.

Damaged, Defective, Incorrect, or Incomplete Orders

If your order arrives damaged, defective, materially different from its description, incorrect, or incomplete, contact us as soon as reasonably possible. We may request photographs, packaging information, or other reasonable evidence to investigate and resolve the issue.

An order containing multiple products may arrive in separate packages and on different dates. Receiving only part of an order does not necessarily mean that the remaining products are missing.

Exceptions

To the extent permitted by applicable law, the right of withdrawal may not apply to goods made to your specifications, clearly personalized goods, sealed goods that are not suitable for return for health-protection or hygiene reasons after being unsealed, or other products excluded by mandatory law.

These exceptions do not remove legal remedies available for products that are damaged, defective, incorrect, or otherwise non-conforming.

Order Cancellations

You may request cancellation before an order has been processed or shipped by contacting omniedgeventures05@gmail.com as soon as possible. Because orders may enter processing shortly after purchase, cancellation cannot be guaranteed once fulfillment has begun.

Refunds

If a refund is approved, it will be issued to the original payment method. Altevita processes approved refunds within 10 business days. Your bank, card issuer, or payment provider may require additional time to display the credit.

The charge may appear on your card statement under the descriptor VIVENCE.

Shipping and Delivery

Orders normally require 2 to 4 business days for processing. After shipment, estimated delivery is 5 to 8 business days. See the Altevita Shipping Policy for complete information.

Contact

Altevita
IRON GROUP MARKETING E PUBLICIDADE LTDA LLC
8 The Green, Suite A
Dover, DE 19901
United States
Email: omniedgeventures05@gmail.com
Website: vivencess.shop